General Terms and Conditions (GTC)
These General Terms and Conditions apply to the use of the Software-as-a-Service platform HouseControl.at, operated by Ing. Stephan Rudolf Landsteiner, Online-Agentur Landsteiner (hereinafter “Provider”). The contractual partner is the natural or legal person who concludes a subscription or uses a license code issued by the Provider.
As of: October 2026
1. Subject of the contract
The provider offers web-based software via the internet for the digital management of residential complexes, units, residents, notifications, surveys, votes, documents, calendars, operating costs, service providers, and orders. The specific range of functions depends on the chosen plan, the activated role, and the technical capabilities of the platform.
2. Registration and access
Users must provide accurate and current information when registering and using the service. Access data must be treated confidentially. The provider may require additional security measures such as email verification, two-factor authentication, or re-MFA confirmation for sensitive operations.
The user is responsible for granting access only to authorized persons and for correctly maintaining roles, building, unit, and resident assignments.
3. Subscription, units and termination
Subscriptions are processed according to the information on the Pricing Page plans shown have been concluded. The number of manageable units depends on the subscribed plan or the purchased quantity. Changes, cancellations, or quantity adjustments are generally made via the Stripe customer portal or through administrative channels approved by the provider.
A subscription automatically renews for the selected billing period, unless canceled before the end of the current billing period. After cancellation, access generally remains until the end of the period already paid for.
If you conclude as a consumer, our additional Cancellation policy.
4. Individual modules (Vote, Communicate, Book)
Besides the full plan, individual functional areas can be subscribed to as a standalone module: HouseControl Vote (votes and surveys), HouseControl Communicate (reports and communication) and HouseControl Book (booking of common rooms and resources). A module covers only the scope described in the price list and on the respective module page; individual modules are not combined or sold as bundles. Anyone who needs more than one module chooses the Suite or a full plan.
For individual modules, these T&Cs, the privacy policy, the withdrawal notice and the data processing agreement apply unchanged; provider, legal notice and contracting party are identical. The modules are available at their own addresses (vote., communicate. and book. under housecontrol.at) but run on the same platform.
Persons without their own account who submit a report, take part in a vote or book a room via a link provided by the customer or a public booking page are not contracting parties of the provider. The respective customer is responsible for the content of these entries, for the permissibility of the terms of use for bookings (e.g. prices, cancellation periods and house rules) and for informing these persons.
Prices that the customer sets in Book for bookings are the customer's prices towards their bookers. The provider does not process payments between the customer and their bookers and is not a party to these contracts unless expressly agreed otherwise.
In Book, the customer can switch on online payment via their own Stripe account. To do so, they store their Stripe key, which is kept encrypted. The payment made by the booker goes directly to the customer's account; the provider neither receives, holds nor distributes any funds and is not a payment service provider. The customer is themselves the contracting party of Stripe and is responsible for their Stripe account, the fees there, chargebacks and tax consequences. A booking that is to be paid online only applies once the payment has arrived; if it does not arrive within about half an hour, the time slot is released again. If a paid booking is cancelled, the platform initiates the refund of the amount paid via the customer's Stripe account; if that fails, the customer must make the refund themselves.
If the customer embeds the booking form in their own website, they are themselves responsible for that website, the privacy information there and any consent that may be required (e.g. cookie notice). Embedding is only possible for the websites released by the customer. The provider sends confirmation, reminder and cancellation emails with a calendar entry to the booker on the customer's behalf.
5. Prices and payment
The currently valid prices are listed on the pricing page. Unless otherwise stated, prices include statutory VAT. Payments are processed via Stripe. The provider does not store complete credit card data.
In case of payment default, chargeback, or abusive use, the provider may temporarily restrict access or terminate the contractual relationship for good cause.
6. Usage rights and obligations
For the duration of the contract, the provider grants a simple, non-transferable right to use the platform. The user may not misuse the platform, circumvent security measures, launch automated attacks, decompile, copy, or use it for unlawful content or unlawful data processing.
Content, documents, votes, signatures, and personal data may only be processed if there is a sufficient legal basis for doing so.
7. Availability, maintenance and changes
The provider strives for stable availability of the platform. Continuous, uninterrupted accessibility is not guaranteed, unless expressly agreed otherwise. Maintenance, updates, security measures, and technical changes may temporarily restrict functions.
8. Data protection and data processing agreement
The processing of personal data is in the Privacy Policy described. Insofar as the provider processes personal data on behalf of the customer, the following also applies: Data Processing Agreement.
The client remains responsible for the legality of the resident, owner, service provider, building, and administrative data entered by them.
9. Recommendations and partner programs
The provider may offer referral or partner programs. Remuneration, commission, or credit only arises if expressly agreed upon and if the respective referral, after internal review, is permissible, verifiable, and not abusive. The provider may reject referrals, especially in cases of self-promotion, sham registrations, cancellations, chargebacks, advertising contrary to the contract, or other misuse, or reverse claims already noted.
Separate partner conditions may apply to marketing partners. Partners are solely responsible for transparently disclosing legally required advertising and affiliate notices.
10. Liability
The provider is liable according to statutory provisions for intent and gross negligence. For slight negligence, the provider is liable only for the breach of essential contractual obligations and limited to the typical, foreseeable damage, to the extent permitted by law. Liability for incorrect data entries, unauthorized role assignments, or unlawful user content is excluded, to the extent permitted by law.
11. Suspension and termination for good cause
The provider may block access or terminate contracts for good cause, particularly in cases of misuse, attacks on the platform, payment default, serious breaches of these GTC, or unlawful use.
12. Amendments to the GTC
The provider may amend these GTC if technical, legal, or economic reasons require it. Significant changes will be communicated in due time. If the user objects to a change, the contractual relationship may be terminated at the next possible date.
13. Applicable law and jurisdiction
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is, as far as legally permissible, the competent court at the provider's registered office.
14. Contact
Questions regarding these terms and conditions can be directed to stephan@landsteiner.info be directed.
